304 jobs in technical support
High-end web hosting company seeking full-time tech support rockstar (Atlanta, GA) details visit
03/19/2010
A Small Orange, a high-end shared, reseller, and dedicated web hosting company based in Atlanta, GA, is looking for an enthusiastic, friendly, and knowledgeable technical support representative to join its growing team. At A Small Orange, we understand an
A Small Orange, a high-end shared, reseller, and dedicated web hosting company based in Atlanta, GA, is looking for an enthusiastic, friendly, and knowledgeable technical support representative to join its growing team. At A Small Orange, we understand and recognize that, along with our customers, the people on our team are our most valuable asset.
At A Small Orange, youre going to find a relaxed, yet professional atmosphere where employee growth and development, as well as fun, creativity, and innovation, is encouraged and rewarded. We want our employees to learn about what interests them and help A Small Orange grow and continue to succeed.
To attract the best talent and give our team members the most flexibility, A Small Orange lets its employees work from wherever they want, as long as they have a reliable, high speed Internet connection and can work reliably and be depended upon. Employees in the Atlanta area are of course welcome to work in our office.
A Small Orange pays competitive wages and offers flexible scheduling, a comprehensive benefits package, paid time off, and a variety of other perks and benefits. Because this position is full time, salaried, and includes benefits, we expect A Small Orange to be your only hosting-related job.
The basics:
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at A Small Orange.
- Excellent written English. Support is currently provided over email only, but may expand to live chat and/or phone in the future.
- Must be familiar (not an expert) with Apache, PHP, MySQL, Unix shell (bash), email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.
- Must be able to work under pressure when bad stuff happens and get the job done.
- Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Bonus stuff you might already know (you'll learn these on the job):
- cPanel/WHM
- Knowledge of PHP, Python, Perl and/or Ruby on Rails, and FastCGI
- Familiar with subversion and/or other versioning software
- Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
- Iptables firewalls
- Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
- MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or SHOW PROCESSLIST
Extra bonus (you'll learn these too, but if you know how to do these your resume will float to the top of the stack):
- You can write PHP, Python, Perl and/or Ruby on Rails applications (we have internal projects going on if you can)
- You can write shell scripts to automate common system tasks.
- You can debug httpd processes using 300MB of resident memory each and trace it to the script that's causing the problems
- You can read mail headers to identify a source of spam
- You can identify an IP address slamming a comments.php script with POST requests and block that comment spammer
- You can convert a MyISAM database to InnoDB and explain under what conditions you would want to.
- You can build a custom RPM package for CentOS 5.x from a source code download for distribution to multiple servers.
If you are interested in joining our team, please send a resume and a quick cover letter describing your experience with the basics, bonus and extra bonus above to jobs@asmallorange.com. Please include the words Technical Support Representative somewhere in the subject.
We are not interested in hearing from hiring agencies or outsourcing companies.
IT Professionals Needed For Tech Support: Work anytime, anywhere. details visit
03/19/2010
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
- Make Money.
- Work Anytime, Anywhere.
- As an IT Shop, Expand Your Business.
Who is SupportSpace?
Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks.
Some of our partners:
Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support.
Why should I become a SupportSpace Expert?
Create your own work schedule.
Gain credibility by joining the #1 online technical support community.
Make money while we provide the customers and platform.
Get recognition and visibility with customer reviews.
Help customers who seek technical expertise.
How does it work?
Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge.
Get SupportSpace Certified > Provide Tech Support to Customer > Make money
Compensation?
Compensation is a fixed price based on the type of service you provide.
Requirements?
We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types.
Service Types:
PC Software Support Windows XP & Vista
MP3 players (iPod, Zune, etc.)
Anti-Virus
Mobile cell phone devices
Backups
Microsoft Office
Firewalls
Anti Spyware
Internet
Cameras
Networks
And More...
Apply Now:
Go here to begin the SupportSpace Certification process: http://www.supportspace.com/support/becomeAnExpert.s2
If you have any questions, email: certification@supportspace.com
Other Relevant Links:
SupportSpace Service Site: http://www.supportspace.com/
SupportSpace Corporate Site: http://corporate.supportspace.com/
IT Professionals Needed For Tech Support: Work anytime, anywhere. details visit
03/19/2010
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
- Make Money.
- Work Anytime, Anywhere.
- As an IT Shop, Expand Your Business.
Who is SupportSpace?
Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks.
Some of our partners:
Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support.
Why should I become a SupportSpace Expert?
Create your own work schedule.
Gain credibility by joining the #1 online technical support community.
Make money while we provide the customers and platform.
Get recognition and visibility with customer reviews.
Help customers who seek technical expertise.
How does it work?
Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge.
Get SupportSpace Certified > Provide Tech Support to Customer > Make money
Compensation?
Compensation is a fixed price based on the type of service you provide.
Requirements?
We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types.
Service Types:
PC Software Support Windows XP & Vista
MP3 players (iPod, Zune, etc.)
Anti-Virus
Mobile cell phone devices
Backups
Microsoft Office
Firewalls
Anti Spyware
Internet
Cameras
Networks
And More...
Apply Now:
Go here to begin the SupportSpace Certification process: http://www.supportspace.com/support/becomeAnExpert.s2
If you have any questions, email: certification@supportspace.com
Other Relevant Links:
SupportSpace Service Site: http://www.supportspace.com/
SupportSpace Corporate Site: http://corporate.supportspace.com/
IT Professionals Needed For Tech Support: Work anytime, anywhere. details visit
03/19/2010
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
- Make Money.
- Work Anytime, Anywhere.
- As an IT Shop, Expand Your Business.
Who is SupportSpace?
Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks.
Some of our partners:
Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support.
Why should I become a SupportSpace Expert?
Create your own work schedule.
Gain credibility by joining the #1 online technical support community.
Make money while we provide the customers and platform.
Get recognition and visibility with customer reviews.
Help customers who seek technical expertise.
How does it work?
Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge.
Get SupportSpace Certified > Provide Tech Support to Customer > Make money
Compensation?
Compensation is a fixed price based on the type of service you provide.
Requirements?
We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types.
Service Types:
PC Software Support Windows XP & Vista
MP3 players (iPod, Zune, etc.)
Anti-Virus
Mobile cell phone devices
Backups
Microsoft Office
Firewalls
Anti Spyware
Internet
Cameras
Networks
And More...
Apply Now:
Go here to begin the SupportSpace Certification process: http://www.supportspace.com/support/becomeAnExpert.s2
If you have any questions, email: certification@supportspace.com
Other Relevant Links:
SupportSpace Service Site: http://www.supportspace.com/
SupportSpace Corporate Site: http://corporate.supportspace.com/
Product / Customer Support for 3vTV.com (US) details visit
03/19/2010
Product / Customer Support for 3vTV.com
We are seeking to fill this position immediately. This position will be a contract position with the candidate working remotely located any where throughout the U.S. We are building Android based applications.
Product / Customer Support for 3vTV.com
We are seeking to fill this position immediately. This position will be a contract position with the candidate working remotely located any where throughout the U.S. We are building Android based applications.
Ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Candidate will also contribute to problem resolution by giving in-person, hands-on support and training to end users at the desktop level. Ideal Candidate will actively update and improve product documentation and knowledge base as our products are launched and enhanced.
Activities include but are not limited to the following:
* Work with XML products and PDF reports generator as well as configure XML based applications
* Support corporate clients with our XML based FIR (Field Image Report) system
* Manage the processing of incoming calls (part-time, and availability during defined hours) to the Help Desk via our virtual PBX and e-mail to ensure courteous, timely, and effective resolution of end user issues.
* Design and enforce request handling and escalation policies and procedures.
* Establish and enforce Help Desk service level agreements for with end users to establish problem resolution expectations and timeframes.
* Monitor and test resolutions to ensure problems have been adequately resolved.
* Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
* Track and analyze trends in Help Desk requests and generate statistical reports.
* Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
* Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
* Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
* Liaise with vendors for the procurement of new systems technologies, oversee installation, and resolve adaptation issues.
Experience and Education Requirements
The candidate should have Product / Customer Support experience including experience providing hardware/software support including computer upgrades, repairs, and configurations with desire to learn support on Android based solutions. The candidate should have experience researching, testing and recommending IT solutions to the client. Candidate must have excellent time management, project management, and customer service skills.
* 2+ years general support experience supporting B2B applications
* 2+ years using helpdesk-tracking software
* 2+ years experience upgrading hardware and software including patches and new computer installations
Position Requirements
BS or BA preferred. Some college or certification desirable.
Qualified candidates please forward resume to JohnLafser@3vTV.com with short cover letter.
IT Professionals Needed For Tech Support: Work anytime, anywhere. details visit
03/19/2010
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Supp
Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business?
SupportSpace is looking to expand their Expert network.
- Provide Virtual Technical Support.
- Make Money.
- Work Anytime, Anywhere.
- As an IT Shop, Expand Your Business.
Who is SupportSpace?
Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks.
Some of our partners:
Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support.
Why should I become a SupportSpace Expert?
Create your own work schedule.
Gain credibility by joining the #1 online technical support community.
Make money while we provide the customers and platform.
Get recognition and visibility with customer reviews.
Help customers who seek technical expertise.
How does it work?
Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge.
Get SupportSpace Certified > Provide Tech Support to Customer > Make money
Compensation?
Compensation is a fixed price based on the type of service you provide.
Requirements?
We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types.
Service Types:
PC Software Support Windows XP & Vista
MP3 players (iPod, Zune, etc.)
Anti-Virus
Mobile cell phone devices
Backups
Microsoft Office
Firewalls
Anti Spyware
Internet
Cameras
Networks
And More...
Apply Now:
Go here to begin the SupportSpace Certification process: http://www.supportspace.com/support/becomeAnExpert.s2
If you have any questions, email: certification@supportspace.com
Other Relevant Links:
SupportSpace Service Site: http://www.supportspace.com/
SupportSpace Corporate Site: http://corporate.supportspace.com/
Product / Customer Support for 3vTV.com (US) details visit
03/19/2010
Product / Customer Support for 3vTV.com
We are seeking to fill this position immediately. This position will be a contract position with the candidate working remotely located any where throughout the U.S. We are building Android based applications.
Product / Customer Support for 3vTV.com
We are seeking to fill this position immediately. This position will be a contract position with the candidate working remotely located any where throughout the U.S. We are building Android based applications.
Ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Candidate will also contribute to problem resolution by giving in-person, hands-on support and training to end users at the desktop level. Ideal Candidate will actively update and improve product documentation and knowledge base as our products are launched and enhanced.
Activities include but are not limited to the following:
* Work with XML products and PDF reports generator as well as configure XML based applications
* Support corporate clients with our XML based FIR (Field Image Report) system
* Manage the processing of incoming calls (part-time, and availability during defined hours) to the Help Desk via our virtual PBX and e-mail to ensure courteous, timely, and effective resolution of end user issues.
* Design and enforce request handling and escalation policies and procedures.
* Establish and enforce Help Desk service level agreements for with end users to establish problem resolution expectations and timeframes.
* Monitor and test resolutions to ensure problems have been adequately resolved.
* Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
* Track and analyze trends in Help Desk requests and generate statistical reports.
* Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
* Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
* Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
* Liaise with vendors for the procurement of new systems technologies, oversee installation, and resolve adaptation issues.
Experience and Education Requirements
The candidate should have Product / Customer Support experience including experience providing hardware/software support including computer upgrades, repairs, and configurations with desire to learn support on Android based solutions. The candidate should have experience researching, testing and recommending IT solutions to the client. Candidate must have excellent time management, project management, and customer service skills.
* 2+ years general support experience supporting B2B applications
* 2+ years using helpdesk-tracking software
* 2+ years experience upgrading hardware and software including patches and new computer installations
Position Requirements
BS or BA preferred. Some college or certification desirable.
Qualified candidates please forward resume to JohnLafser@3vTV.com with short cover letter.
Solutions Center Engineer (Work From Home) details visit
03/19/2010
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Then, this position may be for you...
support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year.
support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position.
To qualify for this Work From Home opportunity you would need:
Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17 flat screen monitor or greater.
Broadband connection (1 MB down / 384 kbps up)
Meet the requirements of the job description below
Responsibilities:
Perform analysis on customers PC and make product or service recommendations
Supply best in class support to direct consumers on all technology support needs
Use company provided tools to troubleshoot and solve customer technology problems
Maintain high level of customer satisfaction with focus on first call resolution
Identification and removal of Malware and Viruses
As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following:
Answer calls and greet customer or partner sales representative
Review ticket in customer service tracking application
Determine scope of issue
Confirm customer agreement to pricing and conditions of service
Manage credit card processing
Handle requests for refunds per company policies
Follow through on warranty requests or open issues
Encourage completion of customer survey
Close the incident within recommended service times
Properly document all support calls
Adhere to quality standards set by company
Provide feedback on tool, process, and business improvements
Represent company in a professional and ethical manner
Skills:
Excellent written and oral communication skills, second language a plus
Can communicate technical concepts clearly to customers level of understanding
Excellent customer interaction skills
Very good organizational and multitasking skills
Ability to problem solve and resolve problems creatively
Review SOPs (standard operating procedures) and provide feedback and ideas
Ability to type 30 to 40 words per minute
Qualifications:
Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers
Hardware / Software technical support
Troubleshooting Windows XP platform to registry level
Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc...
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
Iternet security in areas of virus and spyware
Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
Please apply TODAY! Click here or visit the careers page on our website at www.support.com Emailed Resumes will NOT be accepted!
Solutions Center Engineer (Work From Home) details visit
03/19/2010
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Then, this position may be for you...
support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year.
support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position.
To qualify for this Work From Home opportunity you would need:
Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17 flat screen monitor or greater.
Broadband connection (1 MB down / 384 kbps up)
Meet the requirements of the job description below
Responsibilities:
Perform analysis on customers PC and make product or service recommendations
Supply best in class support to direct consumers on all technology support needs
Use company provided tools to troubleshoot and solve customer technology problems
Maintain high level of customer satisfaction with focus on first call resolution
Identification and removal of Malware and Viruses
As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following:
Answer calls and greet customer or partner sales representative
Review ticket in customer service tracking application
Determine scope of issue
Confirm customer agreement to pricing and conditions of service
Manage credit card processing
Handle requests for refunds per company policies
Follow through on warranty requests or open issues
Encourage completion of customer survey
Close the incident within recommended service times
Properly document all support calls
Adhere to quality standards set by company
Provide feedback on tool, process, and business improvements
Represent company in a professional and ethical manner
Skills:
Excellent written and oral communication skills, second language a plus
Can communicate technical concepts clearly to customers level of understanding
Excellent customer interaction skills
Very good organizational and multitasking skills
Ability to problem solve and resolve problems creatively
Review SOPs (standard operating procedures) and provide feedback and ideas
Ability to type 30 to 40 words per minute
Qualifications:
Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers
Hardware / Software technical support
Troubleshooting Windows XP platform to registry level
Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc...
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
Iternet security in areas of virus and spyware
Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
Please apply TODAY! Click here or visit the careers page on our website at www.support.com Emailed Resumes will NOT be accepted!
Solutions Center Engineer (Work From Home) details visit
03/19/2010
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Then, this position may be for you...
support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year.
support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position.
To qualify for this Work From Home opportunity you would need:
Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17 flat screen monitor or greater.
Broadband connection (1 MB down / 384 kbps up)
Meet the requirements of the job description below
Responsibilities:
Perform analysis on customers PC and make product or service recommendations
Supply best in class support to direct consumers on all technology support needs
Use company provided tools to troubleshoot and solve customer technology problems
Maintain high level of customer satisfaction with focus on first call resolution
Identification and removal of Malware and Viruses
As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following:
Answer calls and greet customer or partner sales representative
Review ticket in customer service tracking application
Determine scope of issue
Confirm customer agreement to pricing and conditions of service
Manage credit card processing
Handle requests for refunds per company policies
Follow through on warranty requests or open issues
Encourage completion of customer survey
Close the incident within recommended service times
Properly document all support calls
Adhere to quality standards set by company
Provide feedback on tool, process, and business improvements
Represent company in a professional and ethical manner
Skills:
Excellent written and oral communication skills, second language a plus
Can communicate technical concepts clearly to customers level of understanding
Excellent customer interaction skills
Very good organizational and multitasking skills
Ability to problem solve and resolve problems creatively
Review SOPs (standard operating procedures) and provide feedback and ideas
Ability to type 30 to 40 words per minute
Qualifications:
Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers
Hardware / Software technical support
Troubleshooting Windows XP platform to registry level
Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc...
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
Iternet security in areas of virus and spyware
Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
Please apply TODAY! Click here or visit the careers page on our website at www.support.com Emailed Resumes will NOT be accepted!
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